KLH Embroidery

When the order is placed a credit card will be obtained. All digitizing fees plus ½ of the product order will be charged at this time. Digitizing fees are NON REFUNDEABLE. This is because the work will have already been done and the digitizer needs to be paid. The balance of the order will be charged when the order is SHIPPED.

Visa
Mastercard
Discover
American Express
E-Check
Paypal

To use credit card:
Please fill out the order form and be sure to include your phone number. We will call you and obtain your credit card information. Or you can call us at 209-765-4810. This way you know your credit card information can not be obtained by any unwanted person traveling through the internet.

Checks, Money Orders or Cashier's Checks can be mailed to:

KLH Embroidery
2930 Geer Rd
PMB 215
Turlock CA 95382

According to the 2006 Annual RQSM, a survey measuring the reputations of the nation's most visible companies, conducted by Harris Interactive®, UPS ranks #1 for people's "trust in the company to do the right thing in the event of a product/service problem, excellent customer service, and sincerity of corporate communications among US companies." For overall reputation, UPS ranked #7 among the 60 most visible companies in the United States.

The survey polled more than 20,000 respondents, who ranked companies' reputations based on 20 attributes in six categories: financial performance, social responsibility, workplace environment, products and services, vision and leadership, and emotional appeal.

KLH Embroidery has been using UPS for the past 5 years and have been very pleased with their service. Delivery has always been prompt and accomplished in a professional way. We have found them to be thorough and reliable.

Returns
There will be no returns without authorization from our office. Calls for returns MUST be placed within 15 days of the shipping date. Please call 209-765-4810.

Unembroidered items may be returned if they do not fit, you do not like the color, or if the quality is not what you expected. You will need to pay for shipping and a 15% restock fee.

Unembroidered items that have a flaw, tear, discoloration, or any other defect, can be returned. You would need to call the office 209-765-4810 and get approval and we will give you an RA# and send you a return label to cover the return shipping charges.
You will be given a full refund or an exchange, whichever you would like.

Embroidered items: Before we embroider your logo you will be approving the design, colors, spelling etc. If when you receive the item you find that we have made an error that does not match your approved sample then we will gladly take the item back and re-embroider the order. First you would need to call the office 209-765-4810 and we will give you an RA# and send a shipping label to have the items returned to us. We will replace the item as quickly as possible.

Personalized items can only be returned if they are misspelled, flawed or damaged in some way. First you must call our office 209-765-4810 and we will give you an RA# and send you a shipping label to have the item returned to us. We will return your money or replace your item, whichever you would like.

Stock items such as herbal comfort warmers, Christmas towels, aprons - any item not embroidered or not personalized with embroidery, can be returned for any reason that you would like and we will give a full refund with no questions asked. First you must call our office 209-765-4810 and we will give you an RA#. You will need to pay for the return shipping. We will return your money or replace your item, whichever you would like.

KLH Embroidery has the sole discretion to reject any order containing material that we consider to be inappropriate, obscene, profane, portraying irresponsible use of alcohol or other substances, offensive based on gender, age, race, disability or national origin, sexual content or is inappropriate.